Effective Date: 17 June 2024
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Who are We?
We, Paktolus Group LLC, and its subsidiaries and its associates and/or its affiliated entities (hereinafter referred to as “Paktolus”, “We” or “Us”). Paktolus is the Data Controller of your personal data as described in this Privacy Statement, unless otherwise specified.
Paktolus is committed to protecting your personal data and respecting your privacy and rights. This statement is intended to provide you with information on how Paktolus collects, uses, discloses, transfers, and stores your personal data.
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What does this Privacy Statement cover?
This Privacy Statement applies to any personal data We may process about you that may be collected directly from you when you interact with Us or from third parties, such as when you:
- Visit our public-facing Paktolus branded websites and other online services including social media pages.
- Send or receive communications from/to us, including emails, phone calls, texts or faxes.
- Use our products and services (for example, as an employee of one of our customers who provided you with access to our products or services) to the extent that We are acting as a controller of your personal data. You should be aware that processing of personal data is required for receiving certain products or services, as applicable.
- Access downloadable applications from mobile devices in line with respective privacy statements.
- Register for, attend, or take part in activities such as events, webinars, training, campaigns, or contests.
- Visit our offices; and
- Access, use, or download content from us (newsletters, whitepapers, reports etc.).
For further information on what cookies We use on our Paktolus website please visit our Tracking & Cookies Policy Section.
This Privacy Statement will be available via a link on Paktolus site and services which it covers. Other Paktolus websites, apps, or online services may collect and use personal data about you for different purposes and will accordingly publish a separate policy statement/terms and conditions specific to the processing activity. Our websites and services may contain links to other websites, applications and services not owned by Paktolus and We do not control the content or privacy practices of those sites. The information practices of other services, or of social media platforms that host our branded social media pages, are governed by their privacy statements, which you should review to better understand their privacy practices.
Our websites and offerings are directed to people in their business or professional capacities. They are not intended for children under 18 years of age. We do not knowingly solicit information online from, or market online to, children under 18 years of age. If you are a parent or guardian and believe your child has provided Us with personal data without your consent, please contact Us as indicated below and We will take steps to delete their personal data from our systems.
This Privacy Statement does not apply to the extent We process personal data in the role of a data processor or service provider, including personal data processed on behalf of our customers.
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What personal data do We process?
For the purposes of this Statement, “Personal Data” means any information about you from which you can be identified, whether derived from that information on its own or when combined with other information, that We or another party may hold about you.
Types of data – Depending on the nature of your interaction with us, this information may include: business contact details (such as name, title, company, email address, or telephone number), the content of your communication, information about how you use our website and our products or services, your feedback, interests in our products and services, and any publicly available information relevant from a business-to-business perspective. In addition, this may include information about your computer and about your visits to and usage of this site, such as your Internet Protocol (IP) address, your computer’s operating system and browser type, and information collected via cookies.
This may also include collecting personal data about you from a third party who is authorized to act on your behalf or from third party services that you use to interact with our services. We may also collect your personal data from other sources such as public databases, joint marketing partners, and social media platforms, to the extent permitted by applicable laws.
If you provide Us with any personal data relating to other individuals, you represent that you have the authority to do so and, where required, you have obtained any necessary consent. You acknowledge that this personal data may be used in accordance with this Privacy Statement.
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Why do We process your personal data?
We process your personal data for specified and lawful purposes only and in accordance with the applicable data protection laws.
Your personal data will be processed by Paktolus for the following purposes:
Legal basis as applicable per the Privacy & Data Protection Laws Why We process your data Legitimate interest - Providing, developing, and improving our products, websites and services and assessing and improving user experience.
- To prevent fraud or criminal activity and to safeguard the security of our interest including our websites and services.
- Identifying and assessing customer interest and opportunities.
- Providing reference materials (whitepapers, vision documents etc.) and managing corporate event registration and attendance.
- To the extent permitted by applicable laws and regulations, conducting marketing activities, including sending or displaying product and services-related materials, managing user and event registrations.
- Recording phone and/or video calls and chats for training, quality assurance and administrative purposes.
- Registering office visitors.
For taking steps at your request prior to entering a contract and/or for performance of a contract - To provide and deliver our products and services, including managing our licenses, registrations, subscriptions, user access, capacity, billing/payments, support, purchases, etc.
- To provide you with requested materials, information, when you interact with Us, answer your queries.
- Managing contests or promotions.
- Managing billing and payments.
- Managing the relationship established with you.
Compliance with Legal Obligations To comply with legal obligations to which We are subject, such as keeping records for tax, employment, social security and immigration law purposes, or providing information to a public body or law enforcement or government agencies. Consent Subject to local data protection regulations, where consent is required to: - Send you marketing communications (unless you have objected to or opted out of such communications).
- Call or send you communications to discuss your products or services or provide you with offers and trials.
- To customize individuals’ online experience and improve the performance, usability and effectiveness of Paktolus’ online presence.
- Collecting and processing information from your mobile device.
- The processing of personal data that you voluntarily provide for specific purposes.
- Providing, developing, and improving our products, websites and services and assessing and improving user experience.
- To prevent fraud or criminal activity and to safeguard the security of our interest including our websites and services.
- Identifying and assessing customer interest and opportunities.
- Providing reference materials (whitepapers, vision documents etc.) and managing corporate event registration and attendance.
- To the extent permitted by applicable laws and regulations, conducting marketing activities, including sending or displaying product and services-related materials, managing user and event registrations.
- Recording phone and/or video calls and chats for training, quality assurance and administrative purposes.
- Registering office visitors.
- To provide and deliver our products and services, including managing our licenses, registrations, subscriptions, user access, capacity, billing/payments, support, purchases, etc.
- To provide you with requested materials, information, when you interact with Us, answer your queries.
- Managing contests or promotions.
- Managing billing and payments.
- Managing the relationship established with you.
To comply with legal obligations to which We are subject, such as keeping records for tax, employment, social security and immigration law purposes, or providing information to a public body or law enforcement or government agencies.
Subject to local data protection regulations, where consent is required to:
- Send you marketing communications (unless you have objected to or opted out of such communications).
- Call or send you communications to discuss your products or services or provide you with offers and trials.
- To customize individuals’ online experience and improve the performance, usability and effectiveness of Paktolus’ online presence.
- Collecting and processing information from your mobile device.
- The processing of personal data that you voluntarily provide for specific purposes.
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How long do We retain your personal data?
We retain your personal data for as long as it is necessary to fulfill the purposes for which it was collected, or longer if required to fulfill our legal and contractual obligations. After expiration of the retention period, your personal data will be deleted. If We are unable to completely delete the personal data from our systems, We will ensure that there are appropriate measures in place to secure the information and protect it from further use.
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What are your rights and how can you exercise them?
Depending on your relationship with Paktolus and in line with local data protection laws, you may have several rights in relation to your Personal Data such as access, rectification, erasure, restriction of processing, objection, withdrawal of consent, not to be subject to decisions based on automated processing, opt out of marketing communications, etc. Please note, these rights are subject to exemptions and may not apply in all circumstances. If you wish to exercise these rights, Paktolus will provide you with the requested information or will action your request within stipulated timelines as per applicable privacy and data protection laws, after receipt of your verified request, subject to any extensions that may be required and communicated to you.
If you have any comments or inquiries, you may contact Paktolus via our contact form.
You may opt out of marketing communications by clicking on the “Unsubscribe” link located at the bottom of all Paktolus marketing emails, or by replying “STOP” if you receive any Paktolus SMS communications. Please note that you may continue to receive transactional or other business communications that are associated with our business relationship with you.
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With whom do we share your personal data?
Paktolus is a truly global organization so your Personal Data may be transferred for any of the above stated purposes to different global locations. These transfers will be undertaken in compliance with applicable law(s) and regulation(s).
If it is necessary to transfer your Personal Data from your habitual place of residence to countries that do not offer adequate protections, then we will ensure that appropriate safeguards as required by applicable laws are put in place prior to the transfer of the data.
We may transfer or share your personal data with third parties such as our service providers and vendors, business partners, professional and corporate advisors, public or government authorities including law enforcement, network providers, third party websites, and our affiliates or subsidiaries.When required, Paktolus may disclose your personal data to external law enforcement bodies or regulatory authorities, in order to comply with legal obligations. We may also disclose your personal data where mandated by law and as further required when We believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
If We are involved in a merger, reorganization, dissolution or other fundamental corporate change, We may need to share your information with a third party in compliance with applicable laws.
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How do We safeguard your personal data?
We use a range of security measures to protect your personal data from unauthorized or unlawful access, loss, disclosure, or alteration, including technical, organizational and physical measures. We have sufficient controls, policies, procedures and guidance in line with industry best practices and information security standards such as ISO27001, etc. to ensure security of personal data is maintained at all stages of its lifecycle.
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How can you contact Us if you have any questions?
If you have any questions or concerns about this Privacy Statement or how your Personal Data is processed, then you can use our contact form.
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How will We update this Privacy Statement?
We may amend this Privacy Statement from time to time. If We materially change our Privacy Statement, We will update the “Effective Date” at the top of the Privacy Statement and We may provide notice prior to the update taking effect by posting a notice on our website or, where required by law, by providing you with notice of such updates.
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Tracking & Cookies Policy
We, Paktolus Group LLC, and its subsidiaries and its associates and/or its affiliated entities (hereinafter referred to as “Paktolus”, “We” or “Us”) is committed to protecting your personal data and respecting your privacy rights. This “Cookies Policy” is intended to provide information on how we, Paktolus, use cookies and similar technologies on this website.
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What is a cookie?
Cookies are text files with small pieces of data that are stored by the browser on your browsing device (such as your computer, tablet or mobile phone) or by the page you are viewing when you visit a website, unless you have adjusted your browser setting so that it will refuse cookies.
Cookies may enable a website to save certain information, such as to remember your actions and preferences over a period of time so that you do not have to re-enter the information when revisiting the website or browsing from one page to another.
Depending on your settings on your device, Paktolus may collect information through cookies or similar technology to the extent permissible under applicable law.
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What types of cookies are used by Paktolus websites and why?
Our website uses different types of cookies to distinguish you from other website users. You do not need to allow cookies to visit most of the website. However, some cookies are required for certain parts of the website to work properly. In addition, enabling cookies may allow for a more tailored browsing experience. Cookies managed by Paktolus only are called “first party cookies” whereas cookies from third parties are called “third party cookies” as explained below.
The cookies used on Paktolus website are explained below:
Strictly Necessary Cookies
These cookies are essential to provide you with the services you request on our website and for us to comply with legal obligations such as our security obligations under applicable privacy and data protection laws. We do not need to ask for your consent to use these cookies, as without them we would not be able to provide the services requested by you, and the website would not function properly. These are always active on the website.Performance Cookies
We use first party and third-party performance cookies on our website. Such cookies collect information about how you use our website (e.g., which pages you visit and if any errors occur). They are used to help us improve our website, understand what interests our users, and measure how effective our content is and help us to provide more relevant content to you. These cookies don’t collect information that identifies a visitor down to an individual level that is available to us. These cookies are not passing personally identifiable information to any external third party other than in limited cases when we engage a service provider to act on our behalf but who is then unable to use the data for their own purposes.We use Google Analytics cookies, a web analytics service provided by Google, Inc. (“Google”), which in turn uses performance cookies. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of our website. You can also opt-out of Google Analytics through Google settings or visit https://tools.google.com/dlpage/gaoptout/.
Functional Cookies
These cookies allow our website to remember choices you have made in the past. For example, the cookie will remember your login details or optimize video streaming speeds or volume settings. We may use site performance cookies to remember your preferences for operational settings on our websites so that you do not have to reset the preferences every time you visit.Advertising Cookies
We use third party cookies (cookies that are created by website domains other than Paktolus) for purposes such as collecting information on user behavior, demographics, advertising or personalized marketing. This may include showing you ads on non-Paktolus websites.
For more information on how these companies collect and use third party cookies information, please refer to their privacy policies: Facebook at Facebook Privacy Policy, Google (including YouTube) at Google Privacy & Terms, LinkedIn at LinkedIn Privacy Policy, Twitter at Twitter Privacy Policy.Social Media Cookies
These cookies are set by a range of social media services that we have added to our website to enable you to share our content with your peers or networks. They can track your browser across other sites and build up a profile of your interests. We do not control social media cookies and they do not allow us to gain access to your social media accounts. The relevant social media platform may also show you ads and content from us when you visit its websites or use its applications. Also, if you use a social media-sharing button or widget on one of our websites, the social network that created the button will record your action for its own purposes. Please refer to the relevant social media platform’s privacy policies for information about their cookies.Does Paktolus use any tracking technologies similar to cookies?
We may also use web beacons or other technologies for similar purposes as above and we may include these on our sites, in marketing e-mail messages or our newsletter, and affiliated websites, to determine whether messages have been opened and links clicked on. Web beacons do not place information on your device, but they may work in conjunction with cookies to monitor website activity.The information provided below about cookies also applies to web beacons and similar technologies.Cookie Preferences
The tool will record when you have consented to our Cookies Policy and will ask for consent every six (6) months to ensure users stay up-to-date with changes to our Cookies Policy and Privacy Policies.Please note that Strictly Necessary Cookies cannot be disabled, nor can the tool be used to block cookies on third-party websites linked to our website. Also, disabling a cookie or category of cookies does not delete the disabled cookie from your browser unless manually completed through your browser function.